Shop Policies

❥❥Hello ;)
Know when New Art Dolls are available, First Come Join my Facebook Group see behind the scenes, work in progress pics and conversation
Follow on Instagram @lulusapple
Along with the group and Instagram when I have New Art Dolls available the date and time is announced here in my Shop along the top Header and on my FB page ;)
My wish is that you are thrilled with your purchase. I have taken great amounts of time and love in creating the art I offer. I do not recreate exact copies of my work. If I make additional works in a series or offer variations; they are exactly that, variations. My work is all hand created by me, no patterns, molds or preforms have been used.


Returns Cancellations~

I do not accept Returns or cancellations on orders. 

Please note if you decide to Layaway Art you are in essence taking it off the market and I am unable to sell it. Be sure this is what you want before proceeding. Your Layaway is a commitment to buy, there are No cancellations and there are no Refunds on Deposits. Non Payment of a deposit will result in being banned from further Purchases wherever I sell my art. 

Unfortunately I cannot make trades for another item if you change your mind once you have requested Layaway and made deposit/payment on Art.
~Items damaged in shipping. Much care is taken in packing your Art Doll for a safe trip. All orders are insured through USPS for domestic orders or an individual insurance provider for international orders.
If an item is damaged in shipment please contact me asap, we can work out an alternative either by replacement or repair.

All invoices are sent through PayPal
Layaway Policy
How to use Layaway
~ Please make your purchase with the "other" option. A 50% non refundable deposit payment is required at the time of checkout, and must be paid on that day.

~Please do not make this purchase unless you are ready to pay the deposit. I will invoice you at the time of purchase for the deposit.

~The Terms are for 45 days
50% non refundable deposit due on day of purchase.
Balance due at 45 days +shipping.
**Nonpayment of deposit and/or Balance will cancel the Layaway and the Art Doll will be re-listed.

~Please be sure to make note of the day you made your purchase, if your layaway is up and you have not paid the balance I will need to cancel your order.
Your due date will be posted on your invoices.

Remember deposits are not refundable.

~Please be sure to include your PayPal email address if your account is not under your PayPal email address.

**Layaways can not be traded for another doll nor can deposits be transferred to another doll.


~Art Dolls Ship within 1-2 days of payment received Monday thru Thursday. Friday through Sunday orders will be shipped out Monday, excluding major Holidays.

~Most Domestic Orders are shipped via USPS Priority with tracking.

~domestic taxes due by your state are not my responsibility, they are incurred by your state of residence.

~Important.. International orders are shipped via USPS First Class Package service with Insurance. If expedited Delivery is needed I can invoice you for a shipping upgrade. Please convo me for details before your item is shipped out. Once shipped changes to shipping cannot be accommodated.

****Please note International Delivery times can vary greatly, several weeks is not unusual. Your country may impose VAT, customs, taxes and or other fees that are the responsibility of the purchaser, I do not calculate or collect these fees nor do I know what will be assessed for fees.

****LuLusApple aka LuLu Lancaster is not responsible for these fees.****

Orders over $250 usd may be shipped with signature confirmation US only.

I am not currently taking on Custom Work~

****I reserve the right to cancel sales and refuse service. Sales would be cancelled and money refunded immediately should an unforeseen circumstance unfold.

Thank You ツ